Shipping policy

Shipping Policy

At our store, we are committed to providing a positive, seamless experience for every customer. We take great pride in our product quality and service standard. Please review our Shipping Policy before placing an order to understand our delivery terms and procedures.

Delivery Timeframes

Orders require 1–3 business days for processing, packing, and dispatch to our courier partners.

Estimated delivery times by region include:

  • United States: 6 – 13 Business Days

  • United Kingdom: 6 – 13 Business Days

  • Canada: 6 – 13 Business Days

  • Australia: 6 – 13 Business Days

  • Europe: 6 – 13 Business Days

  • Asia: 6 – 13 Business Days

Note: We partner with carbon-neutral shipping services to minimize environmental impact. Final-mile local carriers may vary based on your specific location, but overall estimated delivery speeds remain unchanged.

Order and Shipping Confirmation

Once your order is placed, an automated order confirmation is generated. As soon as your items ship, you will receive a shipping confirmation email containing your tracking link, courier details, and estimated delivery timeframe.

Processing Schedule

Order processing (1–3 business days) occurs separately from transit times. Orders are processed and dispatched exclusively on business days (Monday through Friday, excluding public holidays). Orders placed over weekends or holidays will enter processing on the following business day.

Courier Tracking and Operations

Once dispatched, tracking links may take 1–4 days to populate data on the courier's system.

While we partner with reliable logistics providers to ensure prompt delivery, all delivery timeframes are estimates and cannot be strictly guaranteed. We are not liable for transit delays caused by external factors, but our support team will assist in resolving carrier issues wherever possible.

Delivery Signatures and Receipt

Certain shipments require a signature upon delivery. If no recipient is available to sign, the courier may attempt redelivery or transfer the package to a local pickup point. Once a package is marked as delivered and signed for, responsibility for the shipment transfers to the recipient.

Items Damaged in Transit

All items undergo thorough quality checks and secure packaging prior to dispatch. If your package arrives visibly damaged by courier handling:

  1. Take clear photos of the damaged outer packaging and contents immediately.

  2. Report the issue to the carrier.

  3. Submit the photos directly to our customer support team for further assistance.

Incomplete or Incorrect Shipments

If your order arrives with missing items, notify customer support within 48 hours of delivery with your order details.

Depending on stock availability, items in a single order may be shipped separately. In these cases, separate tracking notifications are provided. If an item is missing in error and cannot be replaced, a full refund for that item will be issued.

Shipping Address Accuracy & Changes

Customers are responsible for providing complete and accurate shipping information at checkout.

  • Address Verification: If an automated address error occurs, our team will reach out via email. If we do not receive a response within 3 business days, the order may be canceled.

  • Address Updates: To request an address correction, notify customer support within 24 hours of placing your order. Changes cannot be guaranteed once processing begins.

Customs, Duties, and International Delivery

International shipments are delivered DDU (Duties and Taxes Unpaid). Recipients are responsible for any applicable import duties, taxes, or clearance fees required by local customs authorities.

Customs inspections may occasionally cause transit delays beyond standard estimates. We are not responsible for customs delays or government import charges.

Lost or Stolen Packages

If tracking indicates a package is lost or stolen in transit:

  1. Contact customer support so we can open an investigation with the carrier.

  2. File a claim directly with the designated courier service.

While lost shipments fall outside standard refund terms, we will evaluate lost package inquiries individually to assist with claims or provide replacements where appropriate.

Returns

Customers are responsible for return shipping costs, and original shipping fees are non-refundable. For detailed eligibility criteria and return instructions, please consult our dedicated Return Policy.

Order Cancellations

We reserve the right to refuse, limit, or cancel any order at our discretion (e.g., suspected fraud or unauthorized transactions). If an order is canceled by us, a full refund will be processed automatically within 3–5 business days depending on your financial institution.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Continued use of our website and services indicates acceptance of the revised terms.